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Refund & Return Policy

01 Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery

  • Provide clear photographic or video evidence

After verification:

  • We will offer a replacement (subject to availability)

  • In rare cases, a refund may be processed at our discretion

2. Incorrect Products

If you receive a product different from your order:

  • Notify us within 48 hours with order details and proof

After verification:

  • We will offer a replacement or refund, depending on availability

 

3. Quality Concerns

If you are not satisfied with product quality:

  • Contact us within 7 days of delivery

  • Provide proper details and supporting evidence

We will review your request and may offer a replacement or refund at our discretion.

4. Cancellation Policy

Domestic Orders (India)
  • Orders can be cancelled within 24 hours of placement
  • Cancellation is only possible if the order is not processed or shipped
  • To cancel, contact us immediately with order details
Refund Timeline:
  • Full refund issued to original payment method within 5–7 business days
International Orders (if applicable)
  • Orders can be cancelled within 12 hours of confirmation
  • Subject to order processing and shipment status
Refund Details:
  • Processed within 7–10 business days
  • International transaction fees (if any) may be deducted

5. Non-Refundable Items

  • Perishable Products (nuts, spices, seeds, etc.) are not eligible for return unless defective or damaged

  • Sale or Discounted Items are final and not eligible for refund or exchange

6. Refund Process

To request a refund or replacement:

  1. Contact Us
    Email us at neogricfoods226@gmail.com

  2. Provide Details

    • Order ID

    • Issue description

    • Photos/videos (if applicable)

  3. Verification
    Our team will review your request

  4. Resolution

    • Approved refunds will be processed to your original payment method

    • Processing time: up to 7 business days

7. Additional Conditions

  • In some cases, we may request the product for inspection

  • Return shipping (if required) will be borne by the customer unless it is our error

  • Products must be unused, properly sealed, and in original packaging (if return is requested)

  • The Company reserves the right to approve or reject claims based on investigation

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • 📧 Email: neogricfoods226@gmail.com
  • 📱 WhatsApp: +919795405962
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